why social service work is frustrating

A low-income mother holds two part-time jobs and needs reliable care for her child. Fortunately, she may be eligible for a child care voucher, permitting her to employ the services of a quality child care provider. The agency offices, which are typically open from 9:00 A.M. to 4:00 P.M., require her to take time out of her schedule to complete the complex application process. As a result, she misses her shift — and loses her pay. After two separate trips to apply, she is put on a waiting list. Given that her work hours are inconsistent, she may be required to go through recertification again in two months to prove she is still meeting the minimum number of hours required to receive the benefit. She needs to repeat separate, but similar, processes to receive food assistance and housing assistance, which do not coincide and cannot be completed together at one location.

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